Return & Refund Policy

Thank you for shopping with us at aakibookiarts.com. Please read our Return & Refund Policy carefully before making a purchase.

1. Final Sale Items

All products listed under the following categories are considered Final Sale and are not eligible for return or refund:

  • Special Collection
  • Artist-produced Limited Edition artworks
  • Open Edition artworks
  • Frames
  • Designs on clothes
  • Stitches & related works on different materials
  • Cards

By purchasing these items, you agree that the sale is final and non-reversible.

2. Damaged Products

  • We take utmost care in packaging and dispatching all orders. However, we do not have control over the transportation process.
  • Therefore, we do not offer returns, replacements, or refunds for damages that occur during shipping or while unpacking the product.

3. Incorrect Product Delivered

In the unlikely event that you receive a wrong product, we will arrange for a pickup of the incorrect item and deliver the correct product at no additional cost.

  • You must notify us within 3 days of delivery.
  • The product must be unused and in its original packaging.

4. Refunds

  • Refunds will only be considered in cases where a replacement cannot be fulfilled for an incorrectly shipped product and damaged product.

5. Shipping Charges

Shipping charges are non-refundable under all circumstances.

6. Contact Us

To report an issue related to incorrect product delivery, please contact us through the details provided on our website within the specified timeframe.

Shipping & Delivery Policy

Thank you for shopping with us at aakibookiarts.com. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Shipping Coverage

  • We currently offer shipping within India only.
  • International shipping is not available at this time.

2. Order Processing

  • All orders are processed within 2–5 business days after successful payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
    In case of high order volumes, processing may be slightly delayed. Customers will be informed accordingly.

3. Shipping Timeline

  • Delivery timelines typically range between 5–10 business days, depending on the delivery location.
  • Remote or rural areas may require additional delivery time.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.
  • Any ongoing free shipping offers will be mentioned on the website.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID/link via email or SMS to track your shipment in real-time.

6. Delivery Partners

We use reliable third-party courier services to ensure safe and timely delivery of your products.

7. Delivery Issues

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images/videos.
  • We will review the issue and assist with a suitable resolution as per our refund/cancellation policy.

8. Incorrect Address / Failed Delivery

Please ensure that the shipping address and contact details are accurate.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.

Additional charges may apply for re-shipment in such cases.

9. Delays Beyond Control

Delivery timelines may be affected due to unforeseen circumstances such as natural calamities, strikes, or logistical issues. We appreciate your patience in such situations.

10. Contact Us

For any shipping-related queries, please reach out to us via the contact details provided on our website.